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| Transportation/Customer Service Representative FedEx Trade Networks Transport & Brokerage Job Number: 606689_04162010_DK FedEx Trade Networks Transport & Brokerage is searching for a Customer Service Representative in our Transportation department at our Auburn, WA location. The primary purpose of this position is to provide and ensure a high level of customer service by developing and maintaining a strong relationship with customers' front line personnel in the various operating divisions and subsidiaries. This position also prepares, analyzes, and/or submits documentation to the appropriate parties (carriers, agents, clients) in order to ensure they are in accordance with all applicable laws and regulations relating to Customs and transportation as well as: Provide and ensure a high level of customer service by developing and maintaining a strong relationship with customers' front line personnel in the various operating divisions and subsidiaries. Prepare, analyze, and/or submit documentation to the appropriate parties (U.S. Customs and Border Protection (CBP) agents, clients) in order to ensure they are in accordance with all applicable laws and regulations relating to CBP and transportation. Anticipate, identify, and resolve problems which could delay the timely release or movement of freight. Maintain relationships with correspondent brokers, Transport & Brokerage, and other service providers to ensure that agents exceed the customers' service requirements. Resolve banking and letter of credit problems. Advise customers on payment terms. Resolve billing issues and ensure that invoicing and vendor payments are billed accurately. Complete accurate data input or corrections into computer files. Obtain payment on delinquent accounts and/or complete accounting adjustment forms for review. For Transportation Customer Service Representatives: develop rates and/or provide quotes for the movement of freight. Research and negotiate carrier rates. Resolve billing issues, coordinate post entry activity on customer's behalf. Air Transportation: incumbent may be required to physically lift or transport freight. Customs House Broker (CHB): incumbent may be required to be available for off-site and overtime cargo clearing on an as-needed basis. Ocean Transportation: when requested, will accompany managers/supervisors on customer calls. The incumbent(s) of this position is expected to perform all other related duties as assigned. Requirements: High School diploma/equivalent. Proficient computer skills. Strong customer service, organizational and communication (written/oral) skills. Strong knowledge of U.S. Customs and Border Protection (CBP) regulations and other federal regulations and requirements with respect to specific area of expertise (CHB, Air Transportation, Ocean Transportation, Surface Transportation). CHB: proficient in H.T.S. Classification and familiarity with the Harmonized Tariff System. Air Transportation: Department of Commerce and Treasury regulations such as export licensing and schedule B Tariff Classifications. Banking requirements for International Trade. Regulations regarding dangerous goods shipping and foreign regulations. Ocean Transportation: BSA - ICC 400/500/322. Hazardous materials, Shipping Act of 1984, plant quarantine, USDA regulations, SGs and other independent surveyor and tariff requirements. Surface Transportation: regulations for import/export; DOT. Basic math skills for conversions to metric and currency evaluations. One and a half (1-1/2) years of work/field experience preferred. FedEx Trade Networks is a leading provider of international transportation and logistics services and we specialize in North American Customs Brokerage, International Ocean and Air Freight Forwarding, Distribution Services, Duty Drawback and Trade Consulting. We offer a challenging work environment with a comprehensive compensation and benefits package. Please apply online at https://fedex.com/careers and search for job ID 606689_04162010_DK Posted June 27, 2010 |
| LAST UPDATED: July 27 , 2010 |